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"Education is the most powerful weapon which you can use to change the world”
– Nelson Mandela

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Module 1 Engagement Discussion

Module 1 Engagement Discussion

Q Because this course is an Independent Study session, we will utilize more Zoom sessions, rather than written dialogue. I will reach out to you on Monday, March 14th, to establish a day/time that works for you beginning Week 2. For this week, we will utilize a written dialogue - please participate in the discussion thread. A critical component in the deployment of any quality initiative is the ability to accurately review information and make data-driven decisions. This is one of the most important roles for senior management. In Module 1, we have an example of a typical executive management review chart. The format is similar to the type of review charts used in many management sessions. You may have used similar charts to review software errors, operation of call centers, accomplishment of performance reviews, or other areas. This particular chart includes a comparison of various regional marketing organizations. It shows sales volumes compared to last quarter and last year. The charts also include comments on the performance of these different sales organizations (e.g., very good, very bad). If you were a manager in charge of this review, what decisions would you make in order to correct this situation? How would you improve the performance of the various marketing organizations? Are there specific quality concepts you might use?

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Managing can be described as the process of making decisions about the actions of others inside a company in order to meet or surpass predetermined goals. There are different interpretations of management, but in this context, we're talking about the kind of management that's required when one wishes to achieve anything by relying on the efforts of others. Selling and managing are often conflated since a salesperson is expected to generate revenue from existing and potential clients (Russ et al., 1996). Selling, on the other hand, is not management.